Submit a complaint or concern

We want to understand your situation

If a situation has not met your expectations, tell us the facts and what you need reviewed. An organised account helps us understand the reason for your concern.

Explain what happened and what you have already asked about

Identify the development and the transaction or home involved. Summarise the reason for your complaint and describe the facts in date order, distinguishing your observations from the conclusions you would like reviewed.

Organise your message before sending it

Mention previous enquiries and any available reference. State what response you received, which aspect remains outstanding in your view, and what solution or clarification you are requesting. Do not include unnecessary personal information about other people.

Development and subject of the complaint.
Brief account with dates and background.
Outstanding issue and specific request.
Contact details to continue the conversation.

Things to consider

Keep related contracts, receipts and communications. The form accepts your account in text; if you need to provide documents, ask how to send them through an appropriate channel.

This channel lets you contact Alpen and does not replace any remedies available through authorities or advisers. Submitting a message does not establish an outcome or a resolution timeframe. You can consult ACODECO’s guidance on consumer matters.