Support for homeowners

How to prepare a homeowner enquiry

Provide the development, a reference for your home and whether handover has taken place. Describe the main issue and mention any previous related enquiry without sending unnecessary personal documents.

For questions about use or maintenance, first check the instructions you received and explain which point needs clarification. If you notice an issue, record its location, when it started and how it appears.

Distinguish matters concerning the home from those involving contracted services, third-party equipment or the management of shared areas. If you do not know the responsible contact, include that question in your message.

Submitting the form starts an enquiry. It does not confirm coverage, an appointment or a resolution timeframe. Keep your message and subsequent communications to maintain an organised record of follow-up.

• Development and property reference.
• Handover status and main issue.
• Brief description and background.
• Phone number or email address for follow-up.