How to organise a support request

One enquiry, a complete account

A clear request helps us understand what is happening and what you need. Gather the essential information and maintain the same context in subsequent communications.

Define the issue you want to discuss

Clarify whether you need information, want to report an issue or wish to make a complaint. Provide the development and property reference, and summarise the main subject at the start of your message.

Make follow-up easier

Describe the facts in order: what you observed, where, when and whether it has been reviewed before. Mention any existing contact reference. Avoid combining several matters without separating them, as they may require different reviews.

State the development, property and type of request.
Describe the facts with dates and locations.
Mention background information and available material.
Keep responses and confirm the next steps.

Things to consider

The current form accepts text and contact details; it does not support file attachments. If you have additional material, mention it and ask how to send it through an appropriate channel. Keep original documents and communications.

The review may require clarification or further coordination. Sending a message does not book a visit or determine a solution. Any dates, actions and terms must be confirmed for the specific case.