Report an issue in your home

Help us understand what is happening

Describe what you observe and where it occurs. A precise property reference and identification of the affected feature help us prepare to review your enquiry.

Record the situation without intervening

Note the development, property reference and the affected room or feature. Describe when you noticed it and whether it occurs continuously or in particular circumstances, such as after rain or when using equipment.

Information for your report

Explain what you observed in your own words; you do not need to identify a technical cause. State whether you have photographs and whether it has been reviewed before. The form does not support attachments: ask about the channel for sharing them.

Development and property reference.
Location and description of your observation.
Start date and circumstances in which it occurs.
Background and contact details.

Things to consider

Avoid dismantling or modifying installations to investigate the problem. If there is immediate danger, move away from the area and contact emergency services or the relevant provider; this form is not an emergency channel.

Sending a report does not confirm coverage or automatically schedule a visit. Keep the message and provide contact details for any clarification and coordination that may be needed.